Borrower Needs: Notifications

Timely communication is critical to maintaining an efficient loan origination process. This article details the automated notifications and alerts associated with the Borrower Needs feature. It outlines how LOS users and borrowers are instantly alerted to new requests, recent document uploads, status changes (approvals and rejections), and new messages, ensuring all parties stay informed and aligned.

Borrower Notifications

• Automated Reminders: Borrowers will receive email notifications based on the reminder schedule (number of days) configured in administration once pending borrower needs exist on their file.
• Due Date Alerts: If due date reminders are configured, email notifications will be sent to borrowers based on the specified number of days prior to the impending due date.
• Manual Triggers: In addition to automated schedules, LOS users can manually trigger reminder emails or SMS (text) notifications directly from the Borrower Needs screen at any time.

Internal Team Notifications

• Daily Digest: At 6:00 AM each day, assigned Loan Officers, Processors, and Assistants receive a notification summarizing any assigned loans with pending borrower needs requiring review.

Messaging Alerts

• Unread Messages: For lender and borrower messages sent via the built-in Borrower Needs messaging feature, the system monitors view status. It will wait for 20 minutes after a message is added; if the receiving party has not viewed it within that timeframe, the system will automatically send a notification alerting them of the new message.